Experience
Monitor
Experience Monitor gives IT teams real-time visibility into endpoint reliability and network performance — tracking crashes, slow boot times, application failures, and connectivity degradation before they become support tickets.
Correlate issues to recent changes, target remediations, and verify improvement. Use it standalone. Or layer it on top of your existing Microsoft setup.
We used to find out about endpoint problems from helpdesk tickets. Now we catch them before users even notice.
Fix problems before they reach the helpdesk
Experience Monitor surfaces reliability and network quality signals across your entire fleet — so you can find systemic issues, link them to recent changes, and verify improvement without waiting for users to complain.
- See the 'state of the nation' across endpoints, sites, and hardware models at a glance
- Detect issues early with trends on crashes, slow boot and logon times, application failures, and degraded connectivity
- Correlate problems to recent app, driver, or OS changes — or to core network services like DNS and DHCP
- Target remediations to affected cohorts and verify improvement post-change
- Operate entirely from the cloud — no on-prem setup, no agents to maintain, scale instantly across locations
Every signal you need to stay ahead of issues
Health & Stability Dashboards
Crashes, application failures, install/rollback outcomes, and post-change impact — all in one consolidated view.
Performance Telemetry
Boot and logon duration, battery/capacity health trends over time — spotting degradation before it becomes a wave of tickets.
Unified Endpoint Visibility
Consolidated device health, performance, and experience signals across the entire fleet — one dashboard, every endpoint.
Cohort & Group Analysis
Compare reliability and performance by device model, OS version, location, or group — pinpoint systemic issues fast.
Change Impact Tracking
Correlate updates and configuration changes with stability and performance metrics — confirm improvements or catch regressions early.
Network Throughput & Utilisation
Data transfer rates and bandwidth usage by endpoint — cabled and Wi-Fi — so you can catch saturation before users notice it.
Core Service Quality
Response time monitoring for DC, DNS, DHCP, and default gateway — fast isolation of the core service issues behind widespread connectivity complaints.
Network Reliability Signals
Retransmissions, signal strength, and link speed for both wired and Wi-Fi — the indicators that reveal connectivity quality before it escalates.
How it fits with Intune
Already running Intune? Experience Monitor layers on top — your existing Intune setup stays intact while CapaOne adds the observability layer Intune doesn't expose.
See It Live- Keep Intune as your foundation. Experience Monitor complements your compliance and configuration baselines — no rip-and-replace.
- Drive action by linking insights to app/driver/OS workflows you already operate in Intune.
- Target remediations with your existing Entra ID groups — no new group structure to maintain.
- No complex integrations. Observability layers on top of what you already have.
Observability is no longer optional
NIS2, cyber insurance, and enterprise governance increasingly require documented evidence of endpoint health and change discipline. Experience Monitor builds that record automatically.
- Reduce operational risk by catching instability or connectivity degradation that can mask patching gaps.
- Strengthen governance with standardised metrics and immutable event logs across the fleet.
- Support EU observability and change-discipline requirements with time-series evidence and exportable reports.
- Demonstrate endpoint health posture to leadership, auditors, and cyber insurers with one-click exports.
Outcomes your team will notice
Fewer tickets
Fix systemic endpoint or network issues before they cascade into a wave of helpdesk calls.
Faster MTTR
Correlate incidents to the exact update, configuration change, or network latency spike behind them.
Higher uptime
Stabilise endpoint operations and normalise network quality across sites and device models.
Happier employees
Quicker startups, smoother logons, fewer crashes, and more reliable connectivity — every day.
What "done" looks like
- 01Steady, measurable reduction in crash rates across the managed endpoint estate.
- 02Consistent, predictable boot and sign-in times across every business unit and location.
- 03Faster detection and remediation of network bottlenecks: latency, retransmissions, and weak Wi-Fi signals.
- 04Lower helpdesk ticket volume by addressing recurring endpoint and connectivity issues proactively.
- 05Exportable KPI dashboards ready for leadership reviews and post-change CAB reports.
Live in five steps
Most teams see their first reliability signals the same day they start.
Connect & Enrol
Deploy the lightweight agent and start collecting reliability signals. Most environments see data the same day.
Review Baselines
Surface the current reliability state: boot times, crash rates, network quality by site and hardware model.
Identify Patterns
Use cohort and trend views to pinpoint systemic issues — by device model, OS version, or location.
Target & Remediate
Link issues to recent changes and route remediations to the affected groups in your existing Intune workflows.
Track & Prove
Export post-change metrics to confirm improvement and share reliability KPIs with leadership on demand.
Explore the rest of the lineup
What telemetry is collected?
Endpoint reliability signals — warnings, errors, and critical events — plus network stability and performance metrics: response times, retransmissions, utilisation, Wi-Fi signal strength, and link speed.
How is network health measured for cabled vs. Wi-Fi?
All endpoints sample local link quality and core service response times (DC, DNS, DHCP, gateway). Wi-Fi endpoints additionally report signal strength and association metrics.
Will this impact device performance?
No — collection is lightweight and adaptive. Sampling intervals and backoff logic are designed to avoid contention with user workloads.
Does it help after big changes like OS waves or Wi-Fi reconfigurations?
Yes. Track pre/post metrics to confirm improvement, or spot regressions early enough to roll back or retune quickly.
What reporting is available for leadership and change boards?
Time-series trends, top offenders, site/SSID health, stability KPIs, and post-change comparison reports — exportable to CSV/PDF and schedulable.
How quickly can we get value?
Typically same day. Enrol endpoints, and baseline data starts flowing immediately — no on-prem infrastructure to configure.
How does it complement Intune?
Intune handles compliance and configuration. Experience Monitor adds the observability layer — surfacing reliability and network quality signals Intune does not expose, and linking them back to actions you can take in your existing Intune workflows.
Can we scope monitoring to specific groups or locations?
Yes. Use your existing Entra ID group structure to scope dashboards and alerts to specific departments, sites, or device models.
Ready to get started?
Consolidate your endpoint operations with CapaOne — standalone or with Intune.